The Water Accounting & Collection Departments responsibility is to provide excellent customer service by providing accurate water and wastewater billing information to our water customers.  They are available to take payments, setup service accounts, and discontinue service for City utilities customers. 

CONNECTING AND DISCONNECTING WATER SERVICE

The city requires an application for new services to be filled out in person at the City Hall.

You will need:

• a valid ID, preferably a Driver's License
• provide an emergency contact person, address and phone number
• and make a deposit

 

The Water Department requires a deposit of $100.00 (cash) to secure payment of utility charges that may accrue, payable at the time of application for services.  If applicant submits a letter of credit from another public utility service company the minimum deposit could be $60.00.  If the applicant has a bad debt owed to the city or an account has become delinquent the deposit will increase to $120.00.

Meters are read electronically and water bills are mailed out before the 15th of the month.  Bills are due by the end of each month.  If not paid within 15 days of the billing date a 6% penalty will be added to the outstanding balances and a second notice will be mailed specifying the date and amount due.  If the bill is not paid by the due date specified all services shall be discontinued.  If your service is disconnected for non-payment, you will be charged up to a $40.00 fee for re-connection to the system.  You will need to pay the entire amount due including penalties before your water is reconnected.  Should removal or lock of meter be required to prevent water usage by the customer after disconnect, an additional $30.00 fee will be charged for re-connection.  Water service will be disconnected if the bill for sewer or sanitation services is not paid within 15 days after the due date, even though the bill for water service has been paid.

If you are having financial difficulties, please contact the Water Department as soon as you receive your bill so we can work out payment arrangements with you.  The customer may request an extension of payments for an unpaid utility account.  Extensions may be granted for no more than 15 days past termination date.  There will be no more than two approved extension per customer, per calendar year.

You can make your payment in person at City Hall, by mail in the provided convenient return envelope or we have an after-hours depository located by the front door at City Hall.  For your convenience, the city can draft your account for your water bill.  The form can be picked up at the Water Department at City Hall, 112 West 2nd Street.

When requesting to have your services disconnected, your deposit will be applied towards your final bill.